1. Overview
SaleSense ("we", "our", "the app") is a Shopify application that provides an AI-powered sales assistant for Shopify merchants. This Privacy Policy explains how we collect, use, and protect data when you install and use SaleSense.2. Data We Collect
When a merchant installs SaleSense, we collect and store:
- Your Shopify store domain and OAuth access token (to read your product catalog)
- Widget configuration settings (colors, bot name, behavior preferences)
- Your Shopify product catalog - title, description, price, inventory status
When a visitor interacts with the chat widget on your storefront, we collect:
- Chat messages (questions and AI responses)
- A random visitor identifier stored in localStorage (not linked to any personal account)
- Email address, if the visitor voluntarily provides it via the optional email gate
3. How We Use Data
- To provide the AI chat service - messages are sent to Anthropic's Claude API to generate responses
- To display your product catalog to visitors and recommend relevant products
- To show merchants conversation history and analytics in the dashboard
- To enforce plan limits (counting messages per billing period)
We do not sell data to third parties, use data for advertising, or share data between merchants.
4. Third-Party Services
SaleSense uses the following third-party services:
- Anthropic (Claude API) - Chat messages are processed by Anthropic to generate AI responses. Anthropic's privacy policy applies: anthropic.com/privacy
- Shopify - We access your store data via the Shopify Admin API under your authorized scopes.
- Neon / PostgreSQL - Conversation and configuration data is stored in a hosted PostgreSQL database.
5. Data Retention
- Merchant data (store credentials, configuration) is retained while the app is installed
- Chat conversations are retained for up to 12 months
- When a merchant uninstalls the app, all data associated with their store is permanently deleted within 48 hours
6. Visitor Rights (GDPR / CCPA)
Visitors who interact with the chat widget may request deletion of their conversation history. Merchants can delete all data for their store by uninstalling the app.
For data deletion requests, contact: hello@salesense.app
7. Security
All data is transmitted over HTTPS. Access tokens are stored encrypted. We follow Shopify's security best practices including HMAC verification for all webhooks.
8. Changes to This Policy
We may update this policy as the app evolves. Merchants will be notified of material changes via email or in-app notification. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at hello@salesense.app